New Outlook Cannot Send and Receive Email Microsoft Q&A

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Outlook Not Sending or Receiving Email

I did a search on this forum and tried several of the suggestions but non appeared to work. Some email providers (such as your ISP or even Gmail) won't let you send messages larger than a certain size. Adding pictures and large attachments to your message can prevent you from sending that message (and any messages sent rebuild Outlook data file quickly after the large message). If you’re using cPanel, Outlook is most likely setup with POP3 account or IMAP. I’ve seen some providers have issues when auto Send/Receive is set to less than 5mins. Outlook accounts can have up to 100GB of storage per mailbox.

Repair your classicOutlook program



It includes a listing of your accounts, autocomplete information, and your name and initials. To repair your Outlook profile or create a new one, see Fix your Outlook email connection by repairing your profile. Go to your Outbox and then open the stuck email messages. If that message has an attachment that's larger than 20MB, delete the attachment and either attach a smaller file recreate outlook Profile step by step or attach a link to the attachment. For more information, go to Reduce attachment size to send large files with OutlookorExchange Online limits.

Make sure you are connected to the Internet



But every once in a while, the Microsoft filters get it wrong and accidentally label a normal email as spam. To start Outlook in safe mode, press the Windows key on your keyboard. In the search box, type outlook.exe /safe, then press Enter.

Check your blocked users list



If you've changed your password on the website for your email account, you'll need to change it in new Outlook, too. Sign up for tips and industry insights to level up your emailing skills. Outlook lets you block a sender or a domain in just a few clicks. This is a great way to protect your inbox from spammers and cyberbullies. If an email triggers the spam filters, Microsoft automatically moves it to your junk folder.

Outlook Not Sending or Receiving Email

Create a new Profile



Outlook Not Sending or Receiving Email

For more information, go to Reduce attachment size to send large files with Outlook. I deleted the Yahoo and Google accounts from Outlook and set it up again and that didn't fix anything. I uninstalled the New Outlook app and reinstalled it and that didn't fix anything. I am fairly sure it is something in my Microsoft account since all 4 of my Windows computers stopped working for the email at the same time. I have another Windows computer with a different Microsoft account and that is working fine.





  • Articles, examples, tutorials, and inspiration from our emailing experts.
  • For more information, go to Reduce attachment size to send large files with Outlook or Exchange Online limits.
  • For more information on creating a new email profile, see Create an Outlook profile.
  • For many types of email accounts, classic Outlook stores your messages in a Personal Folders File (.pst file).
  • Some email providers (such as your ISP or even Gmail) won't let you send messages larger than a certain size.
  • I have another Windows computer with a different Microsoft account and that is working fine.


For many types of email accounts, classicOutlook stores your messages work offline mode stuck in a Personal Folders File (.pst file). You can repair this file by running the Inbox Repair Tool. This repair should take approximately fifteen minutes. For more information, see Repair your Outlook personal folders file (.pst). A profile is a group of settings that controls how Outlook works.
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