Outlook 2013 2016 2019 IMAP: Mail Is Not Populating

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If I need to click on each folder to force the sync/download from server then auto sync serves no purpose.



mailbox not updating on IMAP

You may want to check your firewall for policies regarding IMAP. Some reference links I read thru though I don't fully understand all of what is being discussed. I have not tried the add-on yet I am going to experiment. Stack Exchange network consists of 183 QA communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. My VPN was working in the background, even though the file was closed. That means that Mail app fully connected to server , asked for statuses, but not displaying anything.

mailbox not updating on IMAP

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To resolve the IMAP issue, I will explain different solutions in the upcoming modern authentication troubleshooting section of the article. To set up a mail account, we can set the same standard name "mail.mydomain.com" as the incoming and outgoing mail server. I was a little hesitant but went ahead and let it completely remove all the synced items from the account off of my iPhone.

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Creating a new OST file clears up a host of weird problems with Outlook. This also caused some issues as outlook did not know where to store deleted or sent items and through up several errors. What about changing the root folder path, in account settings, to "Inbox". It seems to do the send and FixTechGuide email error solutions receive and get new mail when in offline mode, but not when online.

Chosen solution



I don't see - 'When getting new messages... I checked all 5 of the tabs in this window that expressions is not there. This seems bizarre the email would not populate. The uploading of the old messages to the new account is what caused the problem. I will try the safe starts and experiment with the buttons ans see if it improves.

My accounts in Mail app stopped to sync post update



While these solutions work, there is are chance that it will happen again. To avoid that, you have to take some reset cached Exchange mode precautionary steps. Pit Stop - Most of our email accounts are for small retail location. We just use POP in those locations because they do not access their mail from any other device or location.



mailbox not updating on IMAP

While outlook supports IMAP, it doesn’t really want to work with it, so not surprised you are having some troubles. My phone, which I have no problems with, is behind the same router/firewall as the PC on a regular basis. The issue persists with PC connected directly to the internet with no router or firewall in between.

  • Microsoft, gmail and other popular accounts should sync automatically, but if they don't, I'm inclined to think it's due to the VPN or a security/antivirus app that is scanning the TB profile folder.
  • I checked on web mail here it is.one account is configured on two computers, one is configured with POP & second is IMAP.
  • One other thing I would check for is corrupted OST files.
  • Everything works great for the most part, except with our IMAP users.
  • Ok so my mistake the Properties option is there when right clicking folder - I was only focused on right clicking on the email address to take me to server setting I was not clicking on the actual folder.


Hate to be a Debbie Downer, but why are you using IMAP? A primary way to compromise an O36 user is phish a user, steal their creds, and connect via IMAP to get a copy of a whole mailbox. By reporting abuse, a moderator will be asked to review the content of this interaction to take further action, if necessary.

IMAP folder sync issue in the new Outlook (moved emails not syncing to webmail)



If I click off of inbox and down to sent item, then click back on inbox, all of the new mail will populate. The problem can be caused by either improper settings or a damaged send/receive group within Outlook. At first, I was thinking it may be an issue with certificates, but it's not... I went to a bunch of online TLS tests and the mail server is fine and the certificates are trusted... So only wait when some "smarties" from apple IT solve problem in app ... Apple programmers use no CD/CI - simple sometimes update by "sales-manager requests", and without any critical-bug-checks ...



These methods help you in the synchronization process. If this does not work, you can contact your email provider. After that, it is also important to secure your IMAP folder to prevent this issue from happening in the future. So, properly follow the above steps and backup your data from IMAP folders. I am aware of the difference between Gmail's labels vs. Outlook's folders, but I would expect that Gmail does what is necessary to make the folders appear correct over the IMAP connection to Outlook. For example, if I drag a message from Outlook's All Mail folder to Trash, I see that message disappear from the Inbox folder after a short delay.
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