I can't sign in to my Microsoft account

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For manual uninstallation, delete leftover Office files in Program Files or Library folders, and clear Microsoft credentials from your system to ensure a clean reinstall if required.



guide to Office 365 sign-in errors

If your account is locked due to multiple unsuccessful login attempts, wait for the lockout period to end. It can vary from 1 to 30 minutes, depending on the number Outlook data file Cannot be accessed of failed attempts you have performed. Once the waiting period is over, try logging in again with the right credentials. In these scenarios, you’ll need more in-depth knowledge of Office 365 licensing, Azure Active Directory (Azure AD) configurations, or advanced policy settings.

How do I fix the ‘Product Activation Failed’ error in Microsoft 365?



Additionally, ensure you’ve installed all available updates, as performance improvements are often included in patches. Regularly cleaning up your hard drive or upgrading hardware like RAM can also enhance performance. If you’ve tried all these steps and still can’t resolve the sign-in or activation errors, you may need more advanced troubleshooting. Completing the above steps resolves a large majority of work offline mode stuck typical sign-in and activation problems.

guide to Office 365 sign-in errors

Recover your account



guide to Office 365 sign-in errors

Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. Find solutions to common problems or get help from a support agent.

3 Step 3: Verify Network Connectivity and Firewall Settings



  • If you or your employees can’t sign in to Office 365, or if the applications repeatedly prompt for activation, productivity can grind to a halt.
  • Confirm your subscription status and sign in with the correct Microsoft account.
  • Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC.
  • By verifying the basics—correct credentials, valid license assignments, and stable network access—you’ll often fix the issue without delving into more complex solutions.
  • Larger files may cause a temporary slowdown, so ensure your device has adequate memory.
  • If your account is locked due to multiple unsuccessful login attempts, wait for the lockout period to end.
  • In many cases, performing simple checks—like verifying correct usernames and valid licensing—will resolve the issue quickly.


Follow this guide to ensure a smooth and error-free Microsoft 365 login experience. Additionally, check out the above-listed security best practices and keep your team members aware of common troubleshooting tips. Troubleshooting Microsoft 365 login issues often requires a methodical approach, starting with basic checks and escalating to more complex troubleshooting if needed. Remember, proactive management and regular reviews of your IT infrastructure can prevent many common issues, keeping your business operations running smoothly. Make sure your phone’s operating system is supported by Microsoft 365.

Microsoft 365 Troubleshooting – Quick Fixes for Common Problems



guide to Office 365 sign-in errors

Understanding these root causes will help you map out a clearer resolution path. In many cases, performing simple checks—like verifying correct usernames and valid licensing—will resolve the issue quickly. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. FixTechGuide Office 365 troubleshooting If one of these resolves your problem, close the app and continue working. Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications.
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