If your external DNS doesn’t match the internal setup, Outlook can lose track of where it’s supposed to connect. You may use outdated Office versions, which can lead to further problems. If any updates to Outlook or MS Office are pending, get them installed as soon as possible. Perfectly repair and recover corrupted Outlook PST OST files.

How to Fix Outlook Stuck in Offline Mode Issue? Simple Methods

If Outlook can’t log in to those services, it just flips into offline mode. You can also send us your queries in the comment section, and we'll revert Outlook sync help from FixTechGuide back as soon as possible. This will fix the Outlook stuck in offline mode problem and build a fresh OST file.

My windows live mail is stuck in the work offline mode. I cannot send or receive emails using wlm. I can access my

When Microsoft Outlook says "Working Offline," it’s basically struggling to talk to your mail server. This can happen for all sorts of reasons—maybe it’s a local profile problem, a conflict with Microsoft Exchange, or an Office 365 Office 365 sync problems and login fixes environment. All of these can mess with your ability to send and receive email.

Create or Repair Outlook Profile

Jamie Kaler, a technical writer at MailsWare, combines her Computer Science background with a passion for simplifying complex technical topics. She's dedicated to offering valuable insights and solutions in email data management, including migration, recovery, and client management. Jamie's commitment to making technology user-friendly is evident in her work, making her a valuable resource for readers in these domains.

• I get connected, navigate to Send/Receive...and click it.
• If, in any case, you encounter any problems or issues in installing these updates, you must delete and uninstall all the updates and restart Outlook.
• To eliminate the possibility that there's a fault in your current Outlook profile, create a new profile.
• However, when Outlook cannot connect to the Exchange server, it automatically switches to Offline mode.
• Outlook needs Microsoft Exchange and Office 365 to stay connected.
• There are visual cues, starting with the status bar at the bottom of your Outlook window.
• When you're back online, new Outlook for Windows automatically updates the items that were saved to your device.

Setup Exchange Server Account Manually

Each profile should only connect to its own Office 365 tenant. This helps avoid cross-environment prompts that mess with your connection. If you’re on a company domain, make sure your DNS settings look right. Messed-up DNS can keep Outlook from finding the mail server. Flushing the DNS cache with ipconfig /flushdns sometimes clears up weird issues. Outlook needs Microsoft Exchange and Office 365 to stay connected.

Role of Exchange Server and Office 365

I get connected, navigate to Send/Receive...and click it. Outlook returns to 'Connected to Microsoft Exchange' mode. Check your Access work or school settings in Windows and remove any accounts you don’t actually use. That way, Outlook won’t try to log in to the wrong domain. To do this, hit Windows + R, type outlook.exe /safe, and hit Enter. Outlook will start without any third-party add-ins.

Status: Disconnected

We usually suggest making a new profile instead of spending ages trying to fix the old one. Outdated software often brings compatibility headaches that break your connection. Select Work Offline from the Send/Receive tab in Outlook to reconnect. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Find solutions to common problems or get help from a support agent. Here are some suggested troubleshoot Outlook synchronizing folders error ways to reconnect to classic Outlook.

If you get a prompt about letting another server manage your system and pick the wrong answer, Outlook might stay offline for good. Those are out of reach when Outlook can’t connect live to Microsoft Exchange. He opens it surprisingly fast all things considered.



Start by making sure your computer has a solid internet connection. If Outlook can’t get to the mail server, no amount of tweaking inside Outlook will help. Try opening a browser or running a quick ping test to check if your network’s up. If you have to keep multiple accounts on one device, set up separate Outlook profiles for each one.