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If you’re using Wi-Fi, a poor signal or interference may be the cause. See our guide on 10 easy ways to speed up your Wi-FI, to give your Wi-Fi a boost. It’s annoying to schedule and wait for an appointment, modern authentication troubleshooting but it’s the best way to get your issue resolved permanently.
Reason #5—You’re having issues with your network cables
Wi-Fi signals weaken over distance, so if you’re too far from your router, your internet may cut in and out as Wi-Fi struggles to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Anytime you have issues with your internet, always restart the modem or gateway first.
[Troubleshooting] WiFi signal is often disconnected
Routers and mesh systems normally pick the best channel group in your area. You can use a Wi-Fi analyzer app to see all the Outlook profile repair and recovery steps available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed). This "fix" may or may not help, depending on where you live. You’ll experience all sorts of internet problems if your modem fails to properly communicate with your internet provider.
Your modem is having issues
To fix it, you need to decrease your internet usage, upgrade your router, or upgrade your internet plan. A weak Wi-Fi signal can result from obstructions, a lack of range, or even interference from other Wi-Fi networks and electronic devices. You can download the latest drivers, software, firmware and user manuals in theASUS Download Center. The wireless channel of the ASUS router is default to [Auto], you can switchto a control channel with less interference. If you have a separate stand-alone router, you should definitely make sure it’s up to date—especially if you didn’t get it from your provider.
Saying the internet is disconnected but connected!
- The wireless channel of the ASUS router is default to [Auto], you can switch to a control channel with less interference.
- If ISP modem has WiFi function, try to connect WiFi devices to Internet Service Provider (ISP) modem WiFi to see if WiFi device can access to internet through modem WiFi .
- You normally don’t need to use Device Manager to install them.
- There’s likely something interfering with your internet connection if it’s flickering in and out like a dying lightbulb.
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- So make sure you have all your login credentials before you continue.
Luckily, these issues are often easily solved with a few simple troubleshooting steps. If WiFidevice can access to internet via Modem's WiFi, please login to ASUS router UI to see if router internet status shows disconnected. If you’re having issues with your modem, contact your internet provider.

You’re more likely to experience this problem if you supply your own modem or get a new one from your provider. With new services like fiber and 5G home internet, you may have a few more options than the last time you checked. Enter your zip code below to see which internet providers are in your area. You can check for outages by using your provider’s app, your account’s web portal, or by simply calling.
FAQ about disconnecting internet
Randomly disconnecting internet could be the result of issues with your provider’s network. Sometimes your connection will be out for hours, other times it may come and go. Sometimes, giving your computer a clean networking slate can resolve strange disconnection issues and other hiccups that are difficult to diagnose outright. So make sure you have all your login credentials before you continue. There’s likely something interfering with your internet modern authentication troubleshooting connection if it’s flickering in and out like a dying lightbulb. A router glitch, faulty cabling, or congestion on your home network can bring your speeds to a standstill.
Reasons Why Your Internet Keeps Disconnecting and How You Can Fix It
Wi-Fi can get tricky, but there’s a lot you can do to improve your signal. Check out our guides on the best place to put your router and how to improve your Wi-Fi range to get the most out of your Wi-Fi. Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals. Try to avoid placing your router or devices in areas that force the Wi-Fi signal to pass through these materials.