If your external DNS doesn’t match the internal setup, Outlook can lose track of where it’s supposed to connect. You may use outdated Office versions, which can lead to further problems. If any updates to Outlook or MS Office are pending, get them installed as soon as possible. Perfectly repair and recover corrupted Outlook PST OST files.

How to Fix Outlook Stuck in Offline Mode Issue? Simple Methods

Sometimes a VPN or firewall blocks Outlook, so try turning those off for a minute to see if it helps. If, in any case, you encounter Outlook Stuck on Synchronizing Folders any problems or issues in installing these updates, you must delete and uninstall all the updates and restart Outlook. By default, Outlook configures Exchange and Microsoft 365 accounts to only synchronize 12 months of your email.

My windows live mail is stuck in the work offline mode. I cannot send or receive emails using wlm. I can access my

All the modifications are stored locally in the OST data file before syncing with the mailbox server. Users can also utilize the 'Work Offline' option Fix Outlook and Office 365 Errors 2025 when there is an unreliable internet connection. How do you know when you're working offline or online in Outlook? There are visual cues, starting with the status bar at the bottom of your Outlook window. If either of the following status indicators are shown, it means Outlook isn't connected to your mail server. Profile or configuration mistakes cause trouble too.

Create or Repair Outlook Profile

If it connects in Safe Mode, one of your add-ins is probably the culprit. Closing Outlook and reopening it helps clear up minor glitches. Try launching Outlook in Safe Mode to check if add-ins are causing trouble. Outlook has a Work Offline button under the Send/Receive tab. People hit it by accident all the time, so it’s worth a look. Double-check that you’re on the right network, especially if you have several Wi-Fi options.

• Old versions of Outlook or Microsoft Office often trigger synchronization issues.
• All of these can mess with your ability to send and receive email.
• Figuring out why Outlook gets stuck offline really helps you fix it—and keeps it from coming back.
• The biggest problems usually involve too many Office 365 connections or outdated Microsoft Office components.
• Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue.
• Additionally, it will sync every piece of server-based mail.

Setup Exchange Server Account Manually

Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Move it to a backup folder, like Desktop\OST Backup. There could be several reasons for your Outlook disconnect.



Confusion happens when a device hooks up to more than one Office 365 environment. Autodiscover might send Outlook to the wrong Exchange server, so you can’t get to your mailbox. Now, on your keyboard, press the Send/Receive button. It should be switched from offline to online mode.

Status: Disconnected

Don’t let secondary Exchange servers manage your device if you don’t have to. Accepting diagnose Office activation conflicts those prompts can shift control away from your main email domain and cause more offline issues. If your system connects to more than one Office 365 environment, Outlook might not know which Exchange server to use. That often sets off Autodiscover conflicts and lands you in offline mode. To keep Outlook from slipping into offline mode again, sort out account conflicts and keep your software up to date. The biggest problems usually involve too many Office 365 connections or outdated Microsoft Office components.

If you get a prompt about letting another server manage your system and pick the wrong answer, Outlook might stay offline for good. Those are out of reach when Outlook can’t connect live to Microsoft Exchange. He opens it surprisingly fast all things considered.

Recreate OST File

Start by making sure your computer has a solid internet connection. If Outlook can’t get to the mail server, no amount of tweaking inside Outlook will help. Try opening a browser or running a quick ping test to check if your network’s up. If you have to keep multiple accounts on one device, set up separate Outlook profiles for each one.