Cannot Sign into Microsoft 365? Expert Troubleshooting Guide

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In many cases, performing simple checks—like verifying correct usernames and valid licensing—will resolve the issue quickly.



guide to Office 365 sign-in errors

Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal Office 365 Sync Errors Fix or full scan report of your computer and installed Microsoft 365 applications. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365. If you can't signinto your Microsoft account, most issues can be identified by our sign-in helper tool.

How do I fix the ‘Product Activation Failed’ error in Microsoft 365?



Additionally, ensure you’ve installed all available updates, as performance improvements are often included in patches. Regularly cleaning up your hard drive or upgrading hardware like RAM can also enhance performance. If you’ve tried all these steps and still can’t resolve the sign-in or activation errors, you may need more advanced troubleshooting. Completing the above steps resolves a large majority of Outlook Not Sending or Receiving Email typical sign-in and activation problems.



Recover your account



guide to Office 365 sign-in errors

If the issue persists, Microsoft has created a dedicated tool called Microsoft Support and Recovery Assistant (SaRA) to automate many troubleshooting tasks. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the detailsyou provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem.

3 Step 3: Verify Network Connectivity and Firewall Settings



  • For codes linked to storage limitations, free up disk space or install on an external drive.
  • Double-check your internet connection, as OneDrive requires an active network to sync files properly.
  • Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications.
  • You'll have the option to do that on your \"My Questions\" page if you choose to rate our interaction or you can request me by name if you wish.
  • Office 365 uses several internet endpoints and cloud services to authenticate users and validate licenses.
  • And if your environment is particularly security-conscious, keep in mind that policy-based blocks on specific devices or geographic regions can also interfere with Office activation.
  • If you would like to ask me another question in the future, you can add me as a favorite Expert.
  • Keep cache sizes clear and refer to official Microsoft troubleshooting manuals for persistent app freezes.
  • For manual uninstallation, delete leftover Office files in Program Files or Library folders, and clear Microsoft credentials from your system to ensure a clean reinstall if required.


If you are using an outdated web browser or Office app, it can create compatibility issues, which eventually lead to Microsoft 365 sign-in problems. Make sure to update them to the latest version and try again to fix Microsoft 365 login issues. If you are still unsure about the right password and are facingMicrosoft 365 login issues, use the Forgot Password option to reset your password.

Microsoft 365 Troubleshooting – Quick Fixes for Common Problems



guide to Office 365 sign-in errors

If you encounter this error – Sorry, we are having temporary server issues, then chances are that the issue lies at Microsoft’s end. Alternatively, you can use the browser’s incognito mode or private mode to check if the issue persists. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your \"My Questions\" page if you choose to rate our interaction or you can request me by name if you wish. You'll have the option to do that on your "My repair corrupted OST in Outlook Questions" page if you choose to rate our interaction or you can request me by name if you wish.
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