If you're looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Mac. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365. Good practice to avoid having Office 365 issues with signing in, is to have a recovery email. To comply with the Transparency in Coverage Rule, click here to view our health plan's machine-readable files containing negotiated rates and historical payments.

Sharing Issues in Teams or OneDrive

To uninstall the 32-bit version use this troubleshooter to uninstall Office. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to uninstall Office completely. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft. Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks.

Admins and IT Professionals

Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.

Microsoft 365 uninstall troubleshooter

• Upon restart if you are still receiving an error message, it might be time to confirm your subscription status for Office.
• Check if CAPSLOCK is turned on, and check the spelling of the password you try to enter.
• Check to see if multiple copies of Office are installed on your system.
• Issues can also arise from incorrect account permissions, which can affect access to various Office 365 features.
• It could also happen because you haven't assigned a license to yourself or your users.
• But where are millions of users going for easy trouble shooting within the Microsoft Office 365 suite?
• If you see multiple versions of Office installed, right click the version you are NOT using, and select "Uninstall".
• Microsoft will attempt to verify your account via email or text.

The simplest one is a problem with a connection to the Internet, or a firewall blocking network connections. Important thing to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords. If not, the password reset page provides you with a possibility to contact your administrator. If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct.

Download and installation issues on a Mac

If the "Enter Password" window is still open, select "Forgot password? Microsoft will attempt to verify your account via email or text. If you're still having issues, admins can Contact Office 365 for business support. If individuals in your organization custom led signage are using an older version of Office, we recommend you upgrade to the latest version. See Uninstall Office for Mac for instructions on uninstalling the Office apps.